FAQ

Do you offer Trade or Volume Discounts?

We offer one of the best discounts to members of the trade such as interior designers, builders, architects, contractors, and electricians.  Please click here to enroll in our Trade Program.

We also offer special volume discounts on large orders.  Please click here to contact us about getting your project quoted.  We do offer free LED bulbs on orders over $5000.

 

What if I purchase and then see my items cheaper online?

Lightopia offers a price-match guarantee so you can feel confident you are getting the best price available.  If you find your item somewhere else cheaper we will refund the difference.

 

When will my products ship?

Lightopia sources lighting from all over the world.  A good portion of what we represent is made to order, all other product is typically in a warehouse close by.   Made to order product is typically 3-4 weeks from confirmation. Warehouse product will depend on the size of the order/product and the shipping method to get to you.

 

If I have a complaint, what do I do?

Please email our Principal Ken Vick directly if you have any problems with your order at kvick@lightopiaonline.com

 

Where is my order?

Call us or Email customer service to get the latest details for your order.

 

Do you charge Sales Tax?

We currently only charge sales tax to orders that ship to a location in California.

 

What is your Cancellation Policy?

We can cancel orders up until they ship and are en route to you.  At that time we need to work with you to ensure that once received items are then re-routed back appropriately.  Please call us during business hours or email us during off hours to process your request.

 

Do You Have Any Physical Locations?

Yes! We have three organized and progressive showrooms located in Southern California. You can visit us both in Orange County and Los Angeles County to see the latest in designer lighting.

 

Santa Monica Showroom

2410 Lincoln Blvd. Santa Monica, CA 90405

 

Manhattan Beach Showroom

2001A N. Sepulveda Blvd.  Manhattan Beach, CA 90266

310-997-2377

 

Costa Mesa Showroom

3323 Hyland Avenue, Suite E2  Costa Mesa, CA 92626

Phone: 949-715-5575



What Is Your Return Policy?

Lightopia is committed to your complete satisfaction with all of your purchases. We do accept returns on most items in new uninstalled condition and in the original packaging within 30 days of receipt. Learn more about our return policy.

 

Why Should I Choose You Over Your Competitors?

We are aware that the lighting industry is a very competitive marketplace, so we strive to take our service to the next level. Our team is committed to providing our valued customers with an eclectic product line that simply cannot be matched. Additionally, we are proud to have a friendly and knowledgeable staff that takes pride in helping you find exactly what you need.

 

How Much Do You Charge For Shipping?

Lightopia is pleased to offer free shipping on all orders within the contiguous United States. Shipping rates vary for Alaska, Hawaii, Puerto Rico, and the Virgin Islands. We also offer rush shipping and international shipping. Learn more about shipping.

 

What Is LED Lighting?

Light-emitting diodes (LEDs) are semiconductor devices that emit light when an electrical current passes through them. This eco-friendly option is different from traditional incandescent and fluorescent bulbs, as they’re more durable, efficient, versatile and last much longer. Enjoy the ability to reduce your electric bill and do your part to make the planet a little bit greener.

 

Where Can I Learn More About Lightopia?

Visit Our Videos Page Where You Can Learn More About Our Company, The Brands We Promote And See Some Interesting Lighting Projects First-Hand.

 

 

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