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Lightopia: Designer Lighting Oasis

Customer Service

Welcome to the most curated lighting collection for your home, office, and everywhere you live, work, and play.  Lightopia strives to achieve the highest level of service in the lighting industry.  We want to provide our clients with the best possible honest customer service.  To this point, if we make a mistake we’ll fix it and expedite your order if necessary at our cost.

Order Cancellations

You may cancel an order that has not been shipped without any charge, unless it is a special order or customized product. Orders canceled after shipping may result in restocking-fees and/or shipping fees to be deducted from any refund.

  • The competitor must be an authorized retailer based in the United States.
  • The product must be absolutely identical in finish, size, lamping.
  • We require and electronic or printed copy of proof of pricing within 30 days
  • Does not apply to clearance or discontinued items.

Return Policy

Lightopia is committed to your complete satisfaction with all of your purchases. If you are unsatisfied or an item is damaged, simply return your order within 30 days and receive a full refund. If there is a problem with your order, please contact us immediately so that we can promptly resolve it for you.

Full refunds (less shipping fees) will be issued if merchandise is returned prepaid in its original and uninstalled and unassembled condition within 30 days; otherwise a re-stocking fee may be charged. Special orders will have a 20% restock fee upon return. Custom merchandise is non-returnable per our custom order confirmation form.

All Open Box, Floor Sample Display, and Clearance sales are final


Lightopia will warranty all lighting fixtures, excluding bulbs, for a period of one year.  Any defective item that is returned within one year will be repaired or replaced.  Lightopia suppliers may have additional warranties that may or may not be including with product.  Lightopia and its suppliers shall not be liable for any indirect, special, consequential, or incidental damages including, without limitation, lost profits or revenues, costs of replacement goods, loss or damage to goods or services arising out of the use or inability to use this site or any product purchased from Lightopia, damages resulting from use of or reliance on the information present, even if Lightopia or its suppliers have been advised of the possibility of such damages.

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3323 Hyland Avenue, Suite E2
Costa Mesa, CA 92626
Phone: 949-715-5575

2001A N. Sepulveda Blvd.
Manhattan Beach, CA 90266
Phone: 310-997-2377

M-F 8 AM - 6 PM PST
Sat. 10 AM - 5 PM PST
Sun. 11 AM - 4 PM PST
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